Position: Jira Administrator / Application owner

Salary: Competitive Remuneration Package

City: Nicosia

Required Technical and Professional Expertise:

  • Passionate about technology and innovation.
  • Educated to a degree level in Computer Science or related subject or able to demonstrate significant relevant experience.
  • Experience 1-3 Years in related position.
  • Good English communication and cross-group collaboration skills.
  • Ability to work effectively in a team environment.
  • Problem-solving and analytical skills.
  • Desirable – knowledge of agile development methods (e.g., Scrum).
  • Desirable – conceptual and practical understanding of Agile frameworks.
  • Desirable – ITSM/ESM expertise or ITIL certified.

Duties:

  • Be the point of reference for Jira/JiraService Desk/Confluence application and solutions provided through these applications.
  • Develop and maintain custom automation rules and scripts.
  • Support users in creation and maintenance of Jira
  • Understand business and customer needs and translate them into technical requirements / product configuration. Undertake part or whole of the delivery in collaboration with other members of the delivery team, including liaising with Jira Services vendor.
  • Participate in project delivery and offer support to Jira/Confluence incidents.
  • Guide, assist and train end-users on the use of JIRA/Confluence.
  • Create and update technical and user-facing documentation and standard operating procedures and guides.
  • Remain up to date on all Jira products and add-ons installed, including new features, changes on offerings, etc.