Position: Jira Administrator / Application owner

Salary: Competitive Remuneration Package

City: Nicosia

Required Technical and Professional Expertise:

• Passionate about technology and innovation.
• Educated to a degree level in Computer Science or related subject or able to demonstrate significant relevant experience.
• Experience 1-3 Years in related position.
• Good English communication and cross-group collaboration skills.
• Ability to work effectively in a team environment.
• Problem-solving and analytical skills.
• Desirable – knowledge of agile development methods (e.g., Scrum).
• Desirable – conceptual and practical understanding of Agile frameworks.
• Desirable – ITSM/ESM expertise or ITIL certified.

Duties:

• Be the point of reference for Jira/JiraService Desk/Confluence application and solutions provided through these applications.
• Develop and maintain custom automation rules and scripts.
• Support users in creation and maintenance of Jira
• Understand business and customer needs and translate them into technical requirements / product configuration. Undertake part or whole of the delivery in collaboration with other members of the delivery team, including liaising with Jira Services vendor.
• Participate in project delivery and offer support to Jira/Confluence incidents.
• Guide, assist and train end-users on the use of JIRA/Confluence.
• Create and update technical and user-facing documentation and standard operating procedures and guides.
• Remain up to date on all Jira products and add-ons installed, including new features, changes on offerings, etc.